How long will it take for me to receive my items?
Each piece is made to order with care and attention to detail. Please allow 3-8 business days for processing prior to shipment.
Once your order has been completed, it will be shipped within the next business day.
Estimated shipping times:
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Standard Shipping: 3–5 business days
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Priority Shipping: 1–3 business days
Where do you ship to?
We currently offer shipping in the U.S.
What is your return policy?
Due to the nature of our products we are unable to offer returns at this time. All sales are final.
I want to edit or cancel my order
To ensure your order is processed as quickly as possible, production begins shortly after it is placed. As a result, we are unable to guarantee cancellations or changes once an order has been submitted.
How can I contact Cotidiana Customs?
If you’re reaching out about an order you’ve already placed, please email us at orders@coticustoms.com
For general questions or new custom inquiries, you can reach us at info@coticustoms.com
Order Policy & Customization Terms
All items are made to order and customized based on the information provided at checkout.
We reserve the right to cancel any order at our discretion. In the event that we are unable to complete your order (for example, due to an unusable photo, missing customization details, etc.), we will make reasonable attempts to contact you using the information provided at checkout.
If we are unable to reach you within a reasonable timeframe, your order may be canceled and refunded, less a $10 handling fee.
Customization Details
Please ensure all customization fields are completed accurately at the time of purchase.
If required details (such as text or names) are missing, we will attempt to contact you. If we do not receive a response, we reserve the right to proceed with the order without the requested add-on or cancel the order in accordance with our policy.
Photo Quality
Customers are responsible for submitting high-quality, clear images.
We will use the exact photo provided and are not responsible for poor print quality resulting from low-resolution, blurry, cropped, or otherwise low-quality images. By placing an order, you acknowledge and accept that the final product will reflect the quality of the image submitted.
Communication
As all items are custom, communication may be necessary to complete your order. We encourage customers to monitor their email or messages after placing an order to avoid delays or cancellations.
Shipping & Delivery Responsibility
If your package is lost or missing, you must contact us within 10 days of the expected delivery date to initiate a claim.
Before reaching out, please check with neighbors, household members, or anyone who may have received the package on your behalf.
We are not responsible for:
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Orders shipped to incorrect addresses provided at checkout
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Packages marked as delivered by the shipping carrier
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Lost or stolen packages after delivery confirmation
We do not issue refunds or credits for orders that the carrier confirms as delivered.
Photo & Design Marketing Disclosure
By submitting a photo, image, or custom design request, you grant Coti Customs permission to photograph, display, and use the submitted image and/or the finished product for marketing, advertising, social media, website, and other promotional purposes.
If you would prefer that your photo, design, or finished product not be used for promotional purposes, we're happy to accommodate your request. To opt out, please notify us at the time you place your order by including a note with your order or emailing orders@coticustoms.com before production begins.
Requests received after production or after promotional content has already been created may not be able to be accommodated.